What is BPO?

Business Process Outsourcing (BPO) can broadly be defined as “the delegation of one or more IT–enabled business processes to an external and experienced service provider, who in turn owns, administers and manages the specified process, based on mutually defined and measurable performance criteria, and is regulated by a legal contract.”

Business Process Outsourcing services have become an essential part of any organization, looking to improve customer service and ultimately, profits. The client and the service provider have to work in close tandem, to effect a smooth work flow. Most of the times BPO’s are invisible, as these are always behind the scene, but play a pivotal role in promoting the brand or overall image of a company. BPO’s can do a rather extensive range of works, and for almost all sectors. BPO’s allow companies to boost share holder value and cut down on running costs and time, while improving the quality of services or products. Once the labor intensive and non-core areas are outsourced, the companies are free to concentrate exclusively on revenue generating activities, which is the paramount aim of any business.